We want to share our experience with this campervan rental service. While the local staff were friendly and accommodating, our overall experience was profoundly disappointing. Specifically, we are still waiting for a compensation payment that was confirmed in writing but has yet to be received. From the start, the first campervan had technical problems, including a constant service warning, overdue engine oil, and a stove plate that didn’t work. After about two weeks, a check engine warning appeared, and the vehicle lost power. Roadside assistance advised us against continuing to drive it. The rental service arranged a return flight for us, which, although covered, was a significant inconvenience since our trip was entirely interrupted, and we later had to drive the same route again with the replacement vehicle (around 800 km). As a result of these issues, we lost several travel days, had to throw away food and camping supplies, faced extra expenses, and could not complete large portions of our planned itinerary. We also spent countless hours trying to reach customer support. After returning to the city, we received a replacement campervan. Unfortunately, this second vehicle also had issues, as the electric step could not be retracted and needed to be removed by roadside assistance, further wasting our travel time. Communication with this service has been exceedingly poor. Phone contact required numerous attempts, and email correspondence has effectively ceased. Compensation was offered and accepted in writing, yet nearly two weeks later, no payment has been received, and there has been no response despite multiple follow-up emails and clear deadlines. Due to this lack of communication, we have now had to engage legal counsel. Based on our experience, we strongly recommend against booking with this service. When serious issues arise, communication falters, and confirmed resolutions are not honored. We will not rent from this service again.
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Star RV motorhomes are the perfect choice for those seeking a little something more. Whether travelling as a couple, a family, or as a group of friends, you can experience the feeling of freedom in our spacious and comfortable fleet of vehicles.
At Star RV we believe the best experience of life is one spent exploring, discovering and being close to nature. Our thoughtfully designed motorhomes make the most of space and are ideal for travelling around the country and creating special memories with friends and family.
Each vehicle offers superior comfort whether you’re sleeping, entertaining or travelling, and comfortably sleep from 2 up to 6 people. We have branches in both Australia and New Zealand where you can pick-up and drop-off vehicles. Your experience is front of mind for us, and our easy online check in, an expert support team who share your passion for travel, and a 24 hour roadside assistance service means you can relax and enjoy your adventure.See more