I started working with them through a rough patch that I was in (hardship) and they pretended to care to help me. They tried settling my 3 accounts but never got through the third one. I was offered a deal that as long as I made 6 months straight of the payments, without any missed payments or mishaps, I would be able to talk to their "BANK" and use a consolidation loan to consolidate all my payments and only end up paying 1 bill instead of 3 different accounts. I reached 8 months of straight payments, and I called their "bank" and they told me that I couldn't get approved for it because my credit score was too low. They never said that I needed my score to be high to get the loan even though it is StartNews fault that my credit was low. My credit was at a 700+ when I started and it went down below 500. Why do you offer that option to people and make it seem like as long as they follow the 6-month rules you qualify for it but then when you do reach it, you get told that the reason why you don't qualify for it is that your score is too low when getting in the program was supposed to help you with this and not make it worse and use the consequences of using the program against you. When I called Startnew all I was told "Sorry there is nothing we can do. You will have to continue making the payments and try again in 3-6 months". On top of that, they also don't work with you in terms of missing a payment. Even after I kept going with them and missed my first payment and made an extra one to make it up, that one payment was holding up one of the banks from getting paid, so they dropped the settlement and didn't tell me anything about it. No letters, phone calls, or mail about that settlement being dropped, and kept charging me for the full amount to pay the other account quicker. In my opinion, they should have at least reached out and told me what was going on before deciding themselves, when it is my account and my money. Later I changed jobs so I wasn't able to have the money for two payments (one month) but I was about to pay the missing payments through a direct installment and they kicked me out of the program. No warnings, No contact. I reached out to see what I could do, and they told me that my accounts had been dropped, and I needed to contact the banks to resettle the accounts through them. Lack of professionalism, and lack of communication BIG TIME on their part. After they leave your home, they don't contact you for anything else. You have to figure out everything by yourself. Unacceptable.
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Start New Financial is a U.S. company headquartered in Grand Rapids, Michigan. Over the last few years, Start New Financial has helped thousands of clients eliminate, in total, millions of dollars in debt. Start New Financial is a member of the American Fair Credit Council; the International Association of Professional Debt Arbitrators; and the Better Business Bureau, with which Start New Financial maintains an A+ rating.
Start New Financial’s team members have, together, decades of experience in the debt-resolution industry. Start New Financial’s team members maintain accreditation from the International Association of Professional Debt Arbitrators.
Start New is committed to helping its clients and in conducting it's business honestly, ethically, and professionally.See more
