Not happy with this broker. Firstly, without warning they had amended my leverage. No consulting with the client beforehand whatsoever. The bigger issue comes in, that because of this, my trading was blocked for close to 5 hours, especially since I was watching for the right window to enter a trade. Their customer service is absolutely shocking, took them more than two days just to respond with a generic email requesting account name, number, relevant screenshots… which were already included in the initial email sent. This tells you that they are not customer centric. And then upon withdrawing funds, what should take maximum 10min on the selected blockchain, has taken over 60 hours. Update: they have now on two separate occasions, deleted my support ticket that I created requesting assistance as to find out why my funds are not being sent to me. The first time the ticket just disappeared, and now this time it’s marked as ‘solved’ when I still don’t have my funds and the status on the transaction is still ‘processing’. Finally, after a long strenuous exercise, they have paid out. I have amended my complaint but the issues that still apply will remain here.
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As a globally leading broker, STARTRADER provides a transparent trading environment and exceptional services to clients in over 200 regions worldwide. We offer a wide range of trading products, including forex, precious metals, stocks, indices, commodities and ETF, along with diverse platforms. Additionally, we showcase our comprehensive service capabilities by providing tailored liquidity solutions for institutional clients, securing a unique position in the industry. STARTRADER is regulated by five top-tier authorities—SCA, ASIC, FSCA, FSA, and FSC—ensuring the highest standards of security and trust for our clients.See more
