Nearly three months of silence before anyone reached out — an extremely frustrating and disappointing experience.I would like to follow up on my previous negative experience, in which I mentioned that no one had contacted me for more than a month. My documents remained submitted with no response — no replies to my messages or emails.After almost three months of complete silence, I was suddenly contacted just a few days before my 90-day application period expired. At that point, my assigned Start Up Loan advisor, Mahdi, began calling several times a day, despite me clearly stating on multiple occasions that I could only communicate via email or outside of my working hours. Unfortunately, it wasn’t possible for me to answer phone calls, and due to time constraints, I couldn’t always reply to emails either.As someone who works full time, is a single mum, and is trying to build a small business, I spent a lot of time preparing all the requested documents, including a full business plan. That was precious time taken away from my children — and yet, despite all the effort, no one considered it necessary to respond.It feels extremely disappointing and unfair to be treated this way, for reasons that are unclear and unexplained. I have still not received any response to my previous post — only a request to “get in touch”. However, I believe a public response here is necessary. On what basis are applicants being prioritised? Is there a payment involved, or are people being selected for some other unknown reason?For anyone interested, I encourage you to read other people’s posts to see how quickly they received responses or updates on their applications.
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The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.
