I have spoken to the rudest woman named Michelle I've ever spoke to doing a customer services job. She should not be dealing with the public and especially new business owners. She lacks manners and talks over you which has happened on several occasions with a very patronising voice. I please ask your company to do random spot checks on your staff especially if they are the first point of contact. There behaviour is appalling. Test it for yourself. Please put someone more polite and less patronising in that position. She's horrible. I payed my full subscription and sent in my business plan. I then paid another £100 for help with my financial forecast. I followed it up and was told I would hear by the 23rd October 2024. I have left a voice mail 2 x a day since. Finally this rude, obnoxious, doesn't listen lady responds with 1000% attitude and sarcasim till the point I ring back ask her name and who is above her. I think she's the rudest lady I've ever spoke to in 49 years of my life genuinely. I'm in shock how she has that position. This must be a joke. She needs reviewing by checking her customer service attitude and pretending to be the public when calling. In total shock. Vile, disgusting behaviour. Your company seriously needs to check her out.
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The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.
