Having spent time with Stately Albion designing our home, it was disappointing when it arrived to find it was not how we ordered. The main issue, it was not cladded, finally we agreed with SA this was miss communication and having agreed a solution (including financial) this was corrected and our home looked so much better for it.Regarding the interior we also had a list of minor snags and items to be changed as they were not what we asked for.My only complaint would be the head office team, when ordering they were great. After delivery the service changed, slow to respond to any communication, not prepared to negotiate on changing items, this caused us immense stress (especially re the cladding). At times we felt we were being ignored, being meet with an attitude of you have what you ordered! It did not feel like they wanted to work together on solutions, only prepared to deal with issues that they felt were their responsibility.However, then we made contact with Arthur Philips and we see a big change in attitude, from then onwards and solution to all issues.The stars of SA are the teams that came out to do the cladding and then the interior works they are amazing. They worked so hard to ensure all was completed and we were happy. They never said a negative word, we truly felt they were proud of what they did and wanted us to be happy, this reflected in their hard work and the results achieved. Would I buy or recommend SA - yes, but I would say read every line on the paperwork, put any requests or amendments in writing and agree solutions before paying.
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Europe's oldest park home manufacturer, specialising in the construction of residential park homes and holiday lodges since 1963.
