Four years of mould and damp threw out the property and still repairs have not been resolved they had to replace all back off outside walls they came in November to do repairs and never even had the correct amount off material to finish the job it’s a disgusting service the bathroom had to be replaced last year back to the tiles they sent a handy man with the help of his brother in law none of them tradesmen now that job has to all be replaced again the outside of the property has been halve finished but since I moved in house has mould right threw stately way of repairing that is sending someone in to use mould treatment and repaper but that does not resolve the issues as it comes back I was told that the property should have been replaced but stately are so unhelpful they keep cancelling dates putting jobs off everything keeps running into the next year they time stall I have faults that the place was only year old and they would not replace the purchase after sales service is shocking but in 4 years I am sitting with same issues I had then and nothing resolved I have emailed them and the person did not reply to my email they are ignorant they don’t reply saying we have your email we will be in touch they just ignore you untill you take further action have deal with serval people in stately who have mostly left the company now and the people who take over are never any more helpful than the last feel the legal route appears the way to go or nothing is ever resolved with these people I have payed for damp specialist company to come in and do a full report and this was forwarded to stately with all faults from bathroom leaking under the house to damp and mould they never replied to the reports forwarded to them end last year I had a phone call to a lady over a week ago called Lisa who told me they don’t have the report from howdens timber which I paid for and had faxed to them them must have deleted my report that was faxed to them from howdens timbers in the past I had spoken to the manager @ that time helen top who has now left the company but she had told me she had the report from howdens four year have been told samples will be sent up again I was told this yesterday in an email from Lisa 4 years and I have never seen 1 sample they lie threw there mouth which I find very disrespectful but time for proper action now also I’d like to mention the few people who have not left the company of stately where rude nasty and very unhelpful they would sit in the office laughing @ customers who would call up with complaint issues honestly what does this tell people of there disrespect for customers
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Europe's oldest park home manufacturer, specialising in the construction of residential park homes and holiday lodges since 1963.
