If only Trust Pilot had a 0 star rating this would be the only score I could give Stately Albion, however, I am forced to give them 1 star. I have been waiting for 18 months for this company to repair two large cracks in the outside wall of my new building. These cracks were reported to Stately Albion in April 2022 under their Platinum Shield Warranty and I waited until August for a visit which failed to materialise until I chased Customer Services. The eventual visit took no more that 2 - 3 minutes and I was informed that they would return to repair the cracks in the wall. Despite contacting what whatever purports to be Customer Services I still have no scheduled date for repair. Customer Services either fail to respond, send curt emails blaming Covid or just tell me that it has not been scheduled! To say that I am disgusted with this company is an understatement. For your own sanity, STAY AWAY FROM THIS COMPANY
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Europe's oldest park home manufacturer, specialising in the construction of residential park homes and holiday lodges since 1963.
