I want to give less than 1 star, it’s absolutely atrocious. I ordered an item with them a month ago, and the product should’ve been here weeks ago. But no, not only has it not arrived, the courier company didn’t even have it!I emailed numerous times asking and had to double email to get a response about the lost parcel. Then, I requested a refund which has been ignored for days, and the parcel was magically found and again on its way (so they don’t have to do the refund)I have asked for a manager numerous times and nothing - always the generic same responses, complete nonsense, not helping at all and completely ignoring my requests each time. Changing subject headers, ignoring requests, and generic emails “thanks for X” etc, it all feels very patronising and it’s horrendous customer service. With the state of the emails it’s making me genuinely wonder if they are AI generated, it’s diabolical. Ive asked numerous times to speak to a manager and I’ve got the same staff member - Sara. Who has not been helpful at all, has not understood or dealt with me in any reasonable manner. It’s genuinely the worst customer service I’ve ever received. I could go on for much longer. Do not buy anything from here, believe me.
Claim your business profile now and gain access to all features and respond to customer reviews.
