Statpearls did not allow us to cancel a subscription renewal same-day, and attempted to charge 4% "finance charge" on the cancellation. [A] The cost to run a charge on a CC merchant account is not 4% in any merchant credit arrangement in standard e-commerce which I am personally aware of [B] almost all of the CC companies refund the credit card fee anyway when charges are voluntarily refunded [C] it will cost them more to deal with the dispute I am opening and this review than it would be to stop trying to stick it to us for this 4%.This seems like, in my personal/subjective opinion:[1] a poor business model from a customer experience standpoint[2] based on the idea that most people will forget to cancel once they pass their exams, thus a way to derive added revenue from people who forgot to cancel[3] a way to phrase the charge ("finance charge"), to bully people who do not know how this works.Finally, my wife was unable to cancel her subscription in the week leading up to this renewal, because she gave birth. We told the customer support that this was the rationale, and they are still trying to stick us with this 4% charge to cancel the renewal. Pretty wild customer support experience, given we subscribed for $600 or so for the prior year + it's a digital good!I will update this review if they decide to stop being predatory and allow _same day cancellations_ for people who _already paid in full for at least a year_ to not pay a made-up fee.
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