TLDR: STAY AWAY FROM THIS COMPANY. There are tons of other companies offering medical "prep" material for boards and CME. IN my experience they are much much MUCH better than Statpearls. In both quality of contnent and customer service. The cust service at Statpearls is absolutely abysmal to say the very least.I purchased a subscription for a Lifetime Access to CME activity on Statpearl.com at 0250hrs on 10/01/24. The sign-up page did not mention any conditions of refund or refusal thereof. The only thing mentioned on the page was "no cash back" which I assumed was for people using debit cards.At 0352hrs, on 10/01/24, less than 2hrs after signing up, I realized this is not a good purchase and requested a cancellation of the product. As of the writing of this complaint, I have not used any of the material offered by StatPearls. The area I was using for board preparation was paid separately and I am not requesting a refund of that amount in this complaint.I put in my refund request and someone named "Erin Protheroe" responded at 0713hrs 10/01/24 that no cash back is allowed. When I tried explaining to this person that I am not requesting a cash back and am requesting a refund they were unable to understand and refused to refund my money.The company will state that they put their refund policy "on every page on our website" however, when you are purchasing they will use confusing terms to hide the fact that they do not give refunds.
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