I purchased the status 3anc in Nov 2024. The last few weeks the unit doesnt charge unless I hold down the earbuds in the case. I emailed them only to be given the biggest runaround and waste of time. The reps know you want to get your product repaired or replaced under warranty but make the process extremely complicated. I was told to reset the unit and I did. The left earbud still wasn't charging but the right was for 2 days before it started intermittent charging (would not charge unless held down or moved around 20x or so. I explained the unit has the same problem only to be told to send a video description and a picture of the box with the barcode. Why am I expected to hold on to a box for 9+ months? I sent him a video and told him that I do not have the box and I do not appreciate the runaround and the games he is playing almost as if he's dangling the replacement over my head but "if you do this and that" which turns into "now you must to this also" and you do to be told you need the box. They know i dont have it but also have my order history, date purchased, order number and images with video. This is a scam company stalling the customer with with demands knowing they can't provide only to run out the clock on the warranty. I emailed the rep Cai 3 days now and no reply. I also emailed the CEO James Bertuzzi and am hoping he will reply and take care of this matter.
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The simple, high quality headphones you’ve always wanted but could never find. Audiophile standards and minimalist design - priced within reach.
