Please do not use the company at all. We booked a suite with executive access at the Sofitel in Abu Dhabi for a 40th celebration and they didn’t arrange the second room for us. We then spend over two hours trying to sort a room on arrival at the hotel and then managed to sort a standard room. We are having to communicate with the customer care who are diabolical and were unable to resolve this problem on the phone. One month on, and the email communication has not been helpful and the team have only offered us £20 remuneration despite paying more than that initially for the premium suite and executive access (which we didn’t get)! The company are a nightmare and are very difficult to communicate with when the problem arose. We are now raising a chargeback with our credit card company due to sales of goods act and under section 75. Please reconsider any prospective bookings with this company.
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