I had booked to stay in Cayan towers during October, the booking was made in June so that I could get the best possible rate. Towards the end of July I contacted Stayshort to make sure there was no issues as I had seen that the property was no longer listed at all, they responded saying there was no issues and that the will be arranging for a self check-in. On the 2nd October they contact me to tell me that the property is being sold and that they are unable to accommodate, this is 3 weeks before my booking which is highly unprofessional. They have told me that they will provide a full refund however they fail to respond to messages and I have had to pay for new accommodation which has cost almost 3500aed more. This company is highly unprofessional and I have no idea when and if I will receive my refund.
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