I have given Stel hosting multiple opportunities. The first time, I couldn't use my servers for several days after I purchased the server, and I had to request a refund because we only wanted to play for around a month or so anyway and I wasn't about to deal with a few days/weeks wait. The second time, they keep changing their server IPs which caused a lot of unnecessary stress because I have to tell my players the we changed the IP many times and I also lost many players in the process. Their server had problems at the time. It was offline for more than I could play on. When it was actually online, it was nothing but laggy. Literally unplayable. Massive outages, constant server crashes (minecraft) despite buying the recommended plan for the amount of people on server. There was frequent lag spikes freezes (up to 10 seconds per minute which is basically unplayable) and again server is now not even starting for an hour. My brand new server was completely unplayable. The console was saying the server was lagging behind 4,000MS or 80 ticks. I upgraded twice to higher plans hoping if I threw money at it, the experience would be betterThis time was fine, except for the fact they have now stolen from me. We used this server for about two months, and then it became inactive so I chose to cancel. I got an email confirmation that it was in fact cancelled and I wouldn't be billed and the server would be closed at the end of the period. Lo and behold when I check my account this morning I've been charged for the server again. I thought I'd made a mistake so I checked my email -- yup, I had in fact received confirmation of the cancellation. I went to talk to the discord. Xandar was talking extremely rude to me. Zero help and they told me to just open a ticket. I did, and the response I received was they'd have to review if I actually had cancelled--even though I'd sent proof I had. DO NOT USE THIS SERVICE. I am a broke college student and I only had a few bucks to spend on a fun spring project, and now they have stolen from me. I need to buy groceries and I can't with these scammers on me. I will be disputing with my bank shortly if they are uncooperative. Furthermore and most importantly, Stel hosting reuses IP addresses for it's servers. Stel hosting customers are not made aware of this issue and thus if they leave their server without whitelist, any person who used to have the old IP address could join and grief my entire server. This is what has happened to mine, twice. I copied the server files we over to prism and it hasn't lagged a single time. My bad for going with a host that doesn't value you as a customer. Stay away from these scammers.
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