Both times I’ve ordered online they sent me damaged shoes!!! First time definitely a quality control issue. The boots arrived clean sole but ripped up and scuffed along the side. Bad quality control. I politely emailed pointing it out & drove an hour each way to store location to return them and then ordered again online; good ones arrived thankfully. Second time ordering; after 8 days delay my Thrive black patent heels arrived- these are clearly the store shoe!! Dirty on the bottom, sticker tag attempted to be torn off and scuffed all up and down on patent leather, which shows up like crazy. This is disgraceful.
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