I received an email that my order shipped on October 23; I received a Canada Post tracking number and the works. After multiple inquiries, because my package was seemingly delayed in transit for weeks, it was revealed to me by customer service that the warehouse made a shipping error, and that my order was never actually shipped. Now Canada Post is on strike, they cannot ship with another courier, and I imagine I will not receive my order for another couple of weeks at minimum. A refund would have been nice, but that request got me nowhere. Customers often do not have the time for this back-and-forth; the company is taking money from folks and apparently doing as they please, offering nothing more than "sincere apologies for the inconvenience." I'm tired.
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