After more than 25 years as a loyal St George customer, I have never experienced such a complete and utter failure of basic banking and customer service. I am currently stranded overseas, unable to access my own money for weeks because St George’s outdated system cannot send SMS security codes to my Australian number while I’m abroad. Every attempt to resolve this has been met with brick walls: Temporary exemptions promised by staff never work. I’ve been locked out repeatedly, forced to verify my identity over and over, with no permanent solution. My savings account is now frozen, and my credit card has disappeared from my online portal. St George’s “support” is a joke: their complaints email bounces, their online form requires login (which I can’t do), and their social media team is unavailable or unresponsive. Meanwhile, Westpac (their parent company) can send SMS codes to my overseas number without issue, and every other bank I know offers email or in-app verification—except St George.The lack of proactive contact, the endless runaround, and the inability to provide even the most basic access to my own funds is beyond unacceptable. I have provided proof of identity multiple times, and there are extensive notes on my account, yet nothing changes.St George’s systems are stuck in the past, and their customer service is non-existent. If you value access to your money and basic support, avoid St George at all costs.
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