I've been a St.George customer for years. They blocked my card while I'm living in the Philippines—no warning, no notification, no human contact.
I have severe CPTSD. I'm a pensioner. I was stranded without access to my own money. A friend had to bail me out via Western Union.
Here's what's truly embarrassing for them:
On the same day they finally acknowledged my complaint via the app store, Nucleus Network—a clinical trial company—texted me proactively. No issue. My number works. I'm contactable.
St.George had my phone, my email, my app. They chose silence.
Meanwhile, a recurring Crunchie Roll payment via PayPal went through during the "block." So the block is selective. Arbitrary. Incompetent.
They failed a vulnerable customer overseas. No duty of care. No communication. No accountability.
If a private research company can text me, a bank can too. They just didn't want to.
Avoid if you value your sanity—or ever plan to leave the country.
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