I purchased two products from an independent retailer, and was advised to register the guarantee as soon as possible. What an inconvenient nightmare of an experience! Despite entering the serial number correctly, their system did not recognise one item. I used the alternative method suggested from the drop-down menu, and again there wasn't even an entry for the item. I then followed the third option of taking a photograph of the serial number plate. Twice their system claimed that the single photograph was too large. I then had to crop the photograph until it was tiny, before it was eventually accepted. Despite registering both products, I did not receive an automated confirmation, as is usual with other tool retailers. I, therefore, wrote to Stiga's customer service team, with no response. I'm beginning to feel that I've made a mistake not sticking with Ryobi. First impressions are everything, and so far, I find both their website and customer service to be exceptionally poor. I would confirm that Stiga have now replied, as I discovered the email in my junk folder.
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