I'd really like to rate them highly because the products are good, but their customer service is outrageously bad.Ordered a 2XL jacket, the label on the jacket bag said 2XL, but the jacket inside had an L tag and was L measurements. Not a big deal, mistakes happen, and I'm in no rush so while it's a bummer with their pre-order/wave release cycle that it'd presumable be another 6 months or so, I'm not sweating it too much.So I contact them to get a replacement and first the offer a 50% refund and a link to their community discord server to try and hawk the jacket I got but I don't have time and don't have the cash on hand to be shipping a $125 jacket to who knows where, and I told them that and that if they just sent me a label they could send me a coupon code or store credit when they get it and I'd get in on the next wave to which they countered that I should pay to ship the L back to them out of pocket and buy into the next wave (including shipping) out of pocket and then when the recieved the a refund (not including shipping) and when I said that didn't make sense that I should be footing the financial burden of the mistake, especially in the context of full retail price direct to consumer sales they ghosted me
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