Made a purchase of several items on the available section, but to my surprise they were available to order, not on stock.I realized that my order would take months, so I wrote them to cancel it. I read about it on their website, they work with "wave orders", so if you cancel your order before the wave you ordered ir ends you get a full refund except shipping expenses. To me it seemed to worked well, since I had ordered 4 items I didn't have those expenses so I was supposed to have a full refund.I supposed wrong, they kept telling me that I would be charged with a 10% fee due to production costs, a production that never began before my cancellation.This 10% fee was completely made up since it's not mentioned anywhere on their website. I'm quoting here:"Regarding the cancellation fee:As shown in the screenshot you shared, the FAQ mentions that shipping costs are non-refundable. Since your order doesn’t have shipping fees, the equivalent non-refundable portion is the small 10% cancellation fee, which covers the initial production costs that begin as soon as the wave closes and your preorder is locked in."This was days before the end of the wave.They seemed to ghost me, but after asking several times I finally got my partial refund, they STOLE that 10%. Quote again:"To explain the policy: before production begins, we make non-refundable payments to our production partners to secure materials and begin crafting the items. These upfront costs are essential for ensuring quality and timely fulfillment, which is why cancellations are no longer possible once production has started and why we have the cancellation fee."They keep making up their cancellation policy in order to get 10% of custommers that realize their purchases aren't available in stock, maybe that's the way they sustain the store, by charging for nothing.
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