Absolutely awful company. I was waiting to write this until there was some kind of resolution. I made 3 orders during the chaos 2 collection drop. I ordered the jinx shark hoodie and cargos along with the cloud scarf and rewind scarf. Made a second order of pants and hoodie because my wife also wanted a set. Then the 3rd order was a rainbow dragon hoodie. I contacted stitch spring to combine the orders which they said they did. I wait the 6 months for the order, it's delayed, that's fine. It finally ships after 7ish months of waiting only for it to get lost in the mail. I contact stitch spring and they finally get back to me only after having to ask their discord mods what is up. They say yes it did get lost in the mail and then lie to me saying I'll have a new tracking number in 2 weeks. I ask again in 2 weeks what's going on and they say my items need to be remade and then will ship. It's been another 2 more months at this point. Another month goes by they still aren't responding and haven't sent a tracking number so I threaten to take them to small claims court since it's over $600 if I didn't have a refund or my items within 30 days. I also had filed a chargeback with my credit card and stitch spring first tries to claim the items shipped, which they didn't. Then my credit card company closes my case in my favor however the charges aren't reversed because stitch spring claimed they already refunded me! Now my credit card company is having to do an investigation because I was never refunded. This company is trying to scam not just me but also my credit card company! Im astounded that I've been having to fight for my money back for almost 4 months!
Claim your business profile now and gain access to all features and respond to customer reviews.
