TL;DR: Do not order. Customer service was never any help. Never received order. Was only offered a solution after they discovered I filed a charge back.I placed my order in December of 2024. In June of 2025, I reached out for the first time to update my shipping address as I was moving in August. My order had not shipped out yet, so I was told (and I checked) that my shipping address was updated when I received a reply the next day.August of 2025, I reached out again after waiting a while. I had received a shipping update in July and it still hadn't moved since. I repeatedly checked their estimated timelines, but never saw any updates concerning delays. I received a response stating that it would take anywhere between 30-45 business days to arrive after it had been shipped. I continued to be patient.September 2025, I receive an email stating that my item was delivered. Problem is I was home all day, and it was not. I simply reached out again with concerns. Customer service replied the next day with a completely different tracking number than what they provided me initially. Paired with it was an admission that they mailed it to my previous address, along with photo proof from the courier. The package was not where the courier left it.I replied again asking what their course of correction was going to be, whether a replacement or a refund. This time instead of getting a reply the next day, I was left unanswered. After a week of not getting a response, I emailed once again explaining that since they are not offering a solution, I will be finding a solution of my own instead of just being out $90. I filed a chargeback with my back and provided all the emails and photos as supporting evidence.October of 2025, now a month after my last email to them. They reached out explaining they can't help me anymore since a chargeback has been filed. All of a sudden they wanted to send a replacement, but could not/would not do so until I cancelled the charge back. I told them that it was unacceptable and unprofessional to make someone wait a month for a reply after admitting fault. They replied again almost begging to have the charge back cancelled so they could "do everything we can to make it right".Throughout the whole experience I was patient and polite each and every time I contacted them. It does not matter to them what we think. They do anything they can to try and hide negative feedback.
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