*Edit Stitch spring flagged my review for defamation, trust pilot restored it. I don't agree with the company trying to hide opinions of customers simply because they are negative. It backs up my review claiming they hide negative feedback/issues customers have. I really wanted to love Stitch spring. I had purchased second hand in the past without issues and found the quality great. Ordered from the Chaos drop and the size chart was crazy off. Any comments made on discord discussing sizes were deleted/warned to stop spamming make own sale post. I randomly got booted from both discord servers (ventis vision too) within 10 minutes. Having social anxiety I dont post often and like to remain invisible so I can 1000% say it was no fault of mine to be removed from the servers. I emailed stitch spring saying im unhappy having open orders with them not being able to see drop updates etc so would like back in the discord or the order cancelled. They tried to make me pay a fee for cancelling. Quickly backtracked when reminded preorders shouldn't have a cancellation fee as no product has been made. They have now refunded my recent ventis vision order and blocked me from purchasing again. The customer service is beyond terrible. I commented on a tic tok video sharing my experience and they reported me for "sexually suggestive content"(i appealed and it got restored) The company produces lovely clothes but I cannot and will not support people with questionable morals. It feels like they do everything they can to cover up negative reviews instead of working with customers to come up with a splution/stop issues happening in the future. This brand had the potential to be amazing but they keep ruining their own reputation. I have seen comments made from mods threatening to report members on discord to get them banned for sharing their opinion. All of this has made me completely give up on wanting to support stitch spring. They posted a new giveaway on reddit*share a positive review or something* to try cover up the fact so many people had made posts sharing negative reviews. I dont believe its fair business practice to flood false positive reviews and delete/block loyal customers who had concerns. I had purchased 6+ items from stitch spring but will not be purchasing from them again and I'd warn others to be cautious too.I seen in the discord there was alot of issues with receiving the wrong sizes/items or packages getting lost and being offered $5-$15 as a solution. No personal experience of that myself but still worth sharing for others.
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