Where to start! I waited 8 1/2 months (longer than projected on their site) for my item. The tracking NEVER updated once, one day I got a text from uniuni delivery company (never heard of them) that my package was delivered. I received one of two packages. Even two weeks after the first package was delivered the tracking still didn’t update. The second package showed up with no notice(email or text) and low and behold it was someone else’s order, their order # sticker was on the package next to my shipping sticker. I emails C.S aug 8th about the mix up. Iv received one email a WEEK with no helpful/progressing updates about how to fix their mistake. This is ridiculous amount of time since I brought this issue up. I have asked several questions in a single email only to get unhelpful replies. I’m still waiting on the next email on how to get my actual items a month later. My order was $130 and they offered $20 for every wrong item , which was two even though I received someone’s items (4 pieces) it’s insulting. At this point they need to send me my items free of charge with how long this has been dragging on. The discord is a joke. The mods are unpaid volunteers with no insight to ANYTHING and just say email customer service. They delete people questions they don’t like, ban people who ask too many questions and hide real reviews on all platforms (facebook, IG,website). The one item I did order and received was nice but unprotected embroidery won’t last long. Stay FAR away from this company. Their cheap iron on’s and machine embroidery aren’t worth what they sell them for. Very dodgy business practices.
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