I recently received my Chaos Arcane items, having been excited when I initially ordered it. However, as the months dragged on and I did more research into the company, I realized how I knew I'd get disappointed with what I was receiving... and I was right. Overall, the Ekko denim jacket didn't feel like denim at all, and some hard, scratchy polyester material. The designs on the jacket were also heat pressed onto the jacket, and the embroidered designs were sloppy. One of them, I couldn't even tell what the symbol it was. Now onto the Ekko tshirt that I added onto my order.... It was a hard cotton material. It wasn't soft like I was expecting from a 100% cotton tshirt. I know because I had started a small tshirt business where I ordered high-quality cotton tshirts to get my art designs on them. Finally, the Jinx cardigan.... that one was the biggest disappointment. While I enjoyed the embroidery for the designs, the embroidery itself was so sloppy that there were some strings that were long and left uncut. Don't know if that was design choice or not, but it doesn't work well when the thread itself is a thin and fraying type of thread. Even hand washing this would be a nightmare. Same issue with the "x's" over some parts of the garment. They can easily snag on items and the fact that the thread easily frays doesn't make it easy to wear out and actually enjoy wearing it without being worried it'll get damaged. There was also no inside layer to the jacket so you can see the embroidered mess on the inside of the jacket... Overall, the quality was a letdown. Finally, customer service. I had joined their discord to which I only found out why the package took longer through their discord. They didn't send out an email to the buyers/customers letting them know the issues or that their packages will arrive well later than expected. What's worse is that when I was helping another woman on there who didn't receive any other updates besides that the item had shipped (not even info if it was out of China yet) she was met with a rude response by the MOD who dismissed her issue as a non issue. But when you have little to no information of tracking the package, you should be making sure that customer is getting the attention they need to sort if out. Then when she pointed out that the company had a lazy business model that didn't prioritize the consumer, she got verbally attacked and inundated with messages by the members in that group. I stepped in to help pointing out I had similar issues and that people on there to help were rude and not helpful. We hadn't hurled any bad words towards those people, but those people had to us. And it was a huge let down to know a company would let the person working for them join in on inundating us with messages, shaming us, and defending the business. It's almost like they can't take criticism or accountability for their shortcomings. I even tried to reach out to the main account to tell them what went down in the Discord but was ignored. To me they are trying to cover up the negative reviews to keep sales up. Their business practices are sketchy and don't honor the customers. I will NEVER be buying from them again after buying almost $200 worth of clothing that will get ruined and damaged even after being careful after a few days of wear. DO NOT BUY FROM HERE if you value transparency etc.
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