I placed an order on 01/08/2024.At the time I was aware there was a delay in sending out the bag and it would be dispatched during the last few weeks of August.Late August came and went, with no bag received. I was then informed there had been an issue with the quality of the bags which needed to be fixed, and I would have a bag sent out to me no later than the 26/09/2024.Again, this date came and went with no bag being sent.Then in late September, another email informing me there had been yet more issue with the bags, and they would be sent out in a ‘couple of weeks’.It’s now 4 weeks later and nearly November - still no bag, no update, no one answers the phone their end.Gutted and embarrassed as I this was supposed to be a birthday present for my partner. At this rate I doubt it will arrive for her next birthday in August 2025Can’t actually comment on quality of the bag but it’s quite foreboding given the seemingly constant issues with quality control. Ridiculous when you consider the price I paid in the first place!
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London based boutique manufacturer of premium quality commuter bags. "The best bag for your new commute".
Free shipping. 2 year warranty.
