stoltrunning.com

4.5
4.5 Based on 48 reviews

London based boutique manufacturer of premium quality commuter bags. "The best bag for your new commute". Free shipping. 2 year warranty....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
DW56
Customer Service could be better, but made things right in the end

I purchased the athlete commuter set, unfortunately the bag just wasn’t for me, the bag just wasn’t very comfy to wear. I emailed for a return and eventually got a returns label. Due to personal reasons I was unable to send within the 5 days before the return postage expired. I then paid the return postage myself to the same address and have confirmation from Royal Mail of delivery. I’ve advised stolt on the same returns email chain but I have yet to receive any response or refund after multiple emails. I’m hoping this review may get thier attention where my emails are not. I don’t really like leaving a review like this but £155 is alot of money.Update: Keijo has followed up with me directly via email. I really appreciate it and he has refunded me. I’ve altered my rating as a result, he bag was very nice but just wasn’t right for me.

4
Date of experience: Jul 06, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More