I sent in my old Apple Watch. They received it and sent me an email stating that it had been tested, confirmed my quote was good, and that the funds were in a status that was basically pending release. A quick look at the website said that usually cleared within 24 hours and then the funds would be issued via PayPal. A week later, my item still showed the same status. I sent a message to customer service via their website and the funds were released within 24 hours. I wish there were a 4.5 star option since I did have an issue but they did resolve it quickly and satisfactorily so I'm fine with giving them 5. Would use again!
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