I filled this survey out previously. I explained that my iPhone 4S had superficial cracks in the back plastic, but not in the front screen and it functioned perfectly. I was quoted a price, but when I mailed in the phone, I got an email saying that it wasn't in the condition I stated and that the price would be reduced. I told them that I explained everything accurately before mailing the phone and to return the phone to me. They agreed to pay the price quoted so I agreed to sell the phone. Everything worked out, finally, but I felt this was a "bait and switch" deal until they agreed to honor the original quote.
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