This is my first Anycubic filament printer. Suffered a part failure with just over 20 hours on the machine. The staff that helped me with ticket number 704130 was very patient and walked me through the steps needed to confirm the issue and were quick to get me a replacement part with ZERO hassle. Broken machines are bad news for all of us but this support team really knows how to step up to the plate and make sure we are taken care of. They earned the 5 stars!
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