I recently contacted Anycubic support regarding an issue with my Kobra S1 Combo and ACE Pro module.The problem started after an error (11518), and later I encountered another issue (11504) related to the filament detection system. The printer worked in single filament mode, but ACE would not switch modes.After troubleshooting with their support team, they suggested checking the material break detection board — and that turned out to be the root cause. A mechanical part inside the extruder was damaged.I really appreciate how professionally they handled the situation. They quickly acknowledged the issue and arranged shipment of a complete replacement extruder under warranty without unnecessary back-and-forth or delays.Communication was clear, polite, and helpful throughout the entire process.Mistakes or defects can happen with any product, but what truly matters is how a company handles them — and in my case, Anycubic support did a very good job.Thank you for the assistance.
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