We had an issue where a small roller came out of the discharge chute. Could not locate where it belonged. So emailed the vender through Amazon. I was automatically notified that they received my email. It stated someone would contact us. In my email I included pics of the roller. The next day I received a link which showed me where the roller was to be installed. It installed easily and seemed to lock in place. Excellent detailed information and quick. Was worried the printer would get damaged or unusable but back operating 100 percent. Thank you for your quick response and detailed information.
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