This review is only based on their service and communication, not the product! Because quite frankly the product is 2 stars.I have been fighting my newest (3rd) printer for months and they have not been able to help me get it working right. But at least they are trying, sending a new strain gauge, new motherboard, and new build plate trying to get this thing working. They do respond very quickly within 24 hrs sometimes a soon as 4hrs. So for that, their customer service is 5 stars.
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