The support staff was extremely quick to respond to my questions, supportive, and kindly courteous. Staff were very helpful, providing short videos to test for issues. When the solution was not available via removing any broken filament or jams, they were kind to mail replacement parts at no cost to me as the consumer. I am very satisfied with their products. This is my fourth 3D printer purchased from them, because I use them so often that I usually am running all 4 at the same time!
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