Ordered Elden Ring SOTE Special Edition, and had to pay VAT for the order seperately before I could recieve it. The game was discounted 40%, but they had declared the VAT to pay based on the full amount - so I had to overpay an extra ~£35 more than I should have. I have imported hundreds of item, and paid VAT on at least several dozens, and this is the first time a website has overtaxed me like this. Brought this up with customer services, didn't recieve replies in 48 hours like their website states - some replies took a MONTH to get back to me. This is one of the worst customer service response times I have seen. For shame. After a long time talking to them, they said this is just how they do it, nothing can be done. Great. They just stopped responding to me messages after a while. Just order from ShopTo or somewhere else. What a joke.
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Bandai Namco Entertainment, Inc. is a Japanese multinational video game developer and publisher, headquartered in Minato-ku, Tokyo.