I rented a storage space at the King Street location in Rochester, NewYork, from October 29 to early December.We removed our items due to unscrupulous business practicesand at-risk management at the facility.1. It is in deplorable conditions; it is filthy.The elevator is dirty; the walls and floors are in the same condition.2. The place is not as advertised online.We waited over two hours to retrieve a dolly to move our things.3. On the first day of moving two storage units down,There was a guy in the storage unit asleep (snoring).At this point, we began to record such conditions,as individuals (drug addicts) were hanging out within the facility.4. No professionalism of the staff.Lisa is cantankerous, uncouth, and very poor representative of Store Space. We call this discrimination per se,When you service a particular area and have the profound audacity to believe thatall have the same mentality.Instead of speaking to one with respect and dignity.Andrea was arguing with a customer on the phone,He was upset about the duplicity as well.I removed my items to a different storage companyin addition to the above we noticed a foul odor and a marijuana smellthe sofa chairs were absorbing.Also, when calling the Sales district to inquire about a rental unitpricing, it was different from what Andrea charged my credit card,it was more like price gouging.Professionalism and transparency needs to be exemplified at all times in business, as it is a presentation of all Store Space.I did not receive the services in which I paid for.FYIThe contact us at the 833-786-7366 is a general response, there is no one in-place at that number to respond to your concerns.
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Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible.
We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford.
We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.See more
