TERRIBLE TERRIBLE PLACE! I implore you, do NOT ever use this company. I will list the reasons:1. Pricing. When you first contact them, they give you a SUPER low price. You can't believe it and eagerly sign up. This happened to us. In 3 months of being there they raised the price by 10%. In another 3 months, another 20%. After a little over a year we were paying almost twice the price that we first started paying. And you are stuck because you don't want to move and go through the hassle of finding a new place, and THEY KNOW THIS. Very shady company and they do the old "bait and switch" with their pricing.2. The electronic gate NEVER works. Well okay, it works 2 out of 3 times. The other time you are SOL. We had to wait an hour to get someone on the phone to remedy the problem. We met many other space renters at the facility who all were infuriated and stated the same problem.3. YOU CAN NEVER GET ANYONE ON THE PHONE! And there is NEVER anyone at the facility. So again, if (I mean when) the gate doesn't open, you can't get anyone on the phone to help.4. When it's time to cancel again, you can't get anyone on the phone. They say on their website to send a notice in writing that you are vacating but I DO NOT TRUST THIS SHADY company! I am sure that the letter I sent them won't go through in the mail somehow - and they'll say I owe them money for the space that I vacated.In response to the reply they sent: are you kidding me? I was literally on hold for an hour trying to get someone on the phone to cancel my account after having moved out. So you think I want to waste another hour of my life on your awful company? Finally I got someone who said now I have to drive to the space (about a 40 minute drive - one way - from me) and take photos of the empty space and email to them. This is very difficult for me to do because of time constraints. And why should I have to do this? I’ll tell you why - it’s because they have no on site managers in Lackawanna; the closest manager is over an hour away. So their statement “striving for an exceptional storage experience” translates to i have to drive and take a picture of my empty space rather than THEY send someone from Rochester. In essence, I have to do THEIR job. Amazing. Again, DO NOT USE THIS COMPANY!!!! They’ll likely double your rental price within a year like they did to us, and you will have to jump through hoops just to vacate your space so you can move to an honest company instead.
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Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible.
We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford.
We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.See more
