Store Space responded to a complaint posted 3 months ago, noting the rodent issue was "limited in scope and should be resolved quickly." I am a board member for a small theater company that rents storage space from Store Space. The facility was viewed by the entire board prior to renting and there was no water intrusion and most certainly no rodents when we conducted our due diligence. Since that time, we've had multiple issues that are ongoing and remain unresolved. We've reported standing water in the two units we rent. The response was "the roof is being repaired" and then we were told, in response to another complaint, "the roof was being replaced." There was a sticky residue noted on the floor that was reported (nothing in our units would have caused this) and not cleaned up for 15 months despite multiple complaints. As a theater company, we regularly access our storage because we use the items stored for theatrical productions. A few months ago, we accessed our storage and there was a strong urine odor at the back of one unit. This was reported and, during this visit, another renter described rodent issues, including finding dead rodents in his unit. Two weeks ago, we noticed a great deal of rodent droppings in multiple places and the urine odor at the back of the one unit was even stronger. The one-site manager was there and this was reported. Last week the same things were observed and, when a board member went to open a plastic bin, there was a live rodent inside. Store Space call center was phoned; all of the issues to date again reported and a request that the district manager follow-up demanded. The district manager sent an email with a vague description of what follow-up was being done, noting ownership of the building had changed. A reply was sent to the district manager, demanding to know the specific follow-up being done and time frame. The district manager replied someone would contact us and that has yet to happen. Our organization purchased the Tenant Protection Plan and is now assessing damage done by the repeated water intrusion and rodent issue. We rented knowing the introductory rate would increase. We did not expect a 300% increase in a year. The lack of follow-up is disturbing. We've been more than patient -- it's been a year.
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Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible.
We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford.
We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.See more
