I must say that the staff and facilities of the Store Space Self Storage in Knoxville, TN (Randolph Street) were terrific. My poor rating has to do with the fact that when I booked the unit, the Store Space website was advertising a $50 gift card with booking. I had a unit from mid-July 2022 through mid-September. I was told that the gift card was automatically issued after 30 days. When 30 days came and went I called the main Store Space customer service and was told that they issued the card at set intervals and I could expect to receive mine on August 19. We confirmed my email address at that time. Suffice it to say, it never came. I made three additional calls and, each time, was told that someone would call me back after they looked into it--including the last time being told that they were bumping it up to the District Manager and I would definitely get a call back. To this day, I have never received a call back or the gift card. Businesses shouldn't offer promotions if they don't plan to stand by them. Store Space's Customer Service while pleasant, was ineffective. And clearly the District Manager could care less. I feel bad that the local store, which was wonderful to deal with, wasn't supported by the larger Store Space.
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Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible.
We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford.
We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.See more
