Review:I originally left a 1-star review because I did not receive proper event details until the afternoon of the event, which made it too late to attend. It felt disorganised and stressful, and I was disappointed.I requested a refund, had to follow up twice, and eventually received it. That should have been the end of it. Instead, I was contacted repeatedly via WhatsApp by the team, who accused me of lying in my review, called me childish, and tried to guilt me for sharing my experience.This kind of response to customer feedback is unacceptable. It was not just unprofessional but genuinely uncomfortable. I was polite throughout and simply wanted to express what happened and move on.Their communication felt passive aggressive, defensive, and lacked any real accountability. I would not recommend this service, not because of the technical issue, but because of how they treated me after.Original review:I booked an event with StoriBoard Club in Edinburgh and only received the event details and ticket at 15:39 on the same day — less than four hours before it started. By that point, I felt completely put off. I had reached out earlier in the day through WhatsApp and was assured the details would be sent, but they were incredibly slow and unhelpful.Their system failed to process my booking in time, despite payment being taken almost 24 hours in advance. No apology, no proper support, and now I’ve missed the event. They’ve also ignored my refund request. I was really looking forward to it, but the customer service and experience were deeply disappointing.I wouldn’t recommend this to anyone expecting a smooth or reliable experience.
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StoriBoard Club helps individuals build friendships through real-life experiences. Take a short, fun quiz & get matched with 5 new friends for an activity of your choice: from dinners to bowling.
