I purchased a jumper for £77 in the Liverpool store. At that price point I expected the jumper to last more than a few days. Unfortunately the jumper bobbled after a couple of days wear and looked awful. I live in Wales so contacted customer service and requested a refund and offered to return the jumper via post. They told me I had to drive 2 hours to return the jumper in store, despite receiving photos and recognising a fault with the jumper. I had an awful experience with customer services and feel like & other stories have robbed me. I used to love & other stories but unfortunately the quality of their clothes has really gone downhill and aren't made to last, but they are still expecting premium prices. This isn't a sustainable company as their clothes will end up in landfill after a few days/ weeks (months if you're lucky) and they don't care about their customers.
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