For several months I have been trying to liaise with this company to identify a package and return it to me which was confirmed as having been delivered to their warehouse by the courier and evidence provided. I have constantly had to chase them up, received responses which were time wasting as they had blatantly not read the email or case correctly, resulting in them shutting the case as their warehouse just said they didn’t have the package leaving me at a financial loss as a result. They would not liaise with the courier company who were really supportive in trying to resolve. I’ve unfortunately shopped here for a few years but after this experience will not use them again or recommend them. Not once was my concern escalated or recognised as a formal complaint despite me asking numerous times for it to be done.
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