Really wishing I’d read these reviews first. I use H and M all the time and their customer service is brilliant… ordered a jumper, the one they sent was cropped so I returned it. I spoke to what I think must have been a chatbot online about the return, but they didn’t make much sense and couldn’t give me any useful answers so I returned it using the label. Three weeks later I’ve heard nothing from them- not even an email saying they have received my item. They don’t reply to emails. Just terrible, terrible customer service. Don’t use.
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