My order I placed on 26/12/25 at 23:06 and shortly after placing the order, I realised that there was a minor error in the email address provided( it’s written hmail instead of Gmail, they are literally nest to each other on the keyboard). As the order was placed late at night, it was not possible to contact customer service within the stated 15-minute amendment window. I contacted customer service the very next morning in good faith, expecting a reasonable solution. Unfortunately, I was informed that nothing could be done due to company policy, without any consideration for the circumstances. I find it unreasonable that a rigid 15-minute rule applies even when an order is placed outside of customer service operating hours. More concerning was the interaction I had with MARIA on 27/12/25 at 10:35. During this call no attempt was made to correct the email address, no complaint was submitted on my behalf, the attitude was dismissive and unprofessional, which left me feeling blamed rather than supported. I was explicitly told that the situation was my fault, which I found upsetting and inappropriate. Customer service should aim to assist customers, not alienate them—especially when the issue was reported promptly. I am requesting a correction of the email address associated with my order (if still possible). I have always appreciated your in-store experience, but this online customer service interaction has been deeply disappointing. I hope this matter will be taken seriously and handled with the professionalism expected from your brand. I will recommend you to save yourself some stress and don’t shop online from & other stories.
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