I had a very disappointing experience with this business. They sent me an incorrect item, and when I returned the products, they failed to refund me correctly, reimbursing only one piece instead of the full order.What makes this worse is that I contacted customer service twice, once by phone and once by email, clearly explaining the issue. Both attempts were completely ignored. As a result, I’m being asked to pay for their shipping mistake, which is unacceptable. I also should not be responsible for return costs caused by their error.Because of the lack of response and accountability, I am prepared to escalate it further to consumer protection authorities if necessary.Poor customer service, incorrect refund handling, and zero follow-up. I would not recommend ordering here unless you’re prepared to fight to get your money back.
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