I have never experienced such hopeless and incompetent customer service. For 3 months they have postponed a case about a pair of trousers that fell apart the first time in the wash. Every time I have asked how long the case is, they have again asked for pictures - I ended up sending the pictures 4 times. until today they come up with an answer that they could have given 3 months ago. Since I no longer have the receipt for the trousers (new style from spring) they ask for a bank transaction - they get this and yet they can't use it. They are just wasting time! I really do not recommend doing business with or supporting this company - they completely do not care about their customers!
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