I placed an order that never arrived. When I contacted customer service, I was met with unhelpful, scripted responses that did nothing to resolve the issue. Despite multiple attempts to request a refund, I was repeatedly told to ‘wait a little longer’ for a package that clearly wasn’t going to arrive! When I insisted on a resolution, the call was abruptly ended. Customer service is outsourced and completely ineffective, they rely on scripted responses and offer no real solutions. It’s impossible to speak to someone from & Other Stories directly, making the process even more frustrating. This has been a terrible experience, and I won’t be shopping here again.
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