Extremely frustrating service. Unsure how they can call themselves “customer service” as they were completely useless. Having possibly left my bank card at the till point in one of their stores l contacted their CS as unable to directly phone the store. Firstly the line was so poor that l had great difficulty hearing and had to constantly ask them to repeat what they were asking me. After being put on hold l was told that the store had not answered the phone and suggested l try again. Second time of calling, exactly the same response. Third time of calling at their suggested time, same again. Truly Groundhog Day! They then said l needed to visit the store and To add insult to injury was asked “can l help you with anything else today”. Seriously??? BAD BAD BAD. This has totally soured my opinion of &other stores and l will not be rushing to give them my custom again.
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